Luxury Self Catering & Dog Friendly Accommodation

Booking Terms &Conditions

The Wookey House, 3 School Mews, Wookey Hole, Somerset BA5 1BZ, Self Catering Terms and Conditions.

The Wookey House provides luxury self catering holiday accommodation in Wookey Hole near Wells, Somerset, for business stays or holidays. When booking your stay please make sure you are aware of the following terms and conditions that apply.

A 10% deposit is payable if the booking is made more than 6 months in advance or a 25% deposit is payable if the booking is made more than 28 days before the commencement of the rental; deposit to be paid by cheque or bank transfer and your booking will be confirmed on receipt of cleared funds. The balance will be due 28 days before commencement of stay.
For bookings made less than 28 days before commencement of stay payment in full must be made and payment must be by bank transfer.
Nonpayment of the balance of the rental on or before the due date shall be construed as a cancellation of the contract. In this situation the deposit will be lost unless a further booking can be made in its place.
All payments shall be made to: 'A. Parrinder'. Payments accepted are: Cheque or BACS Bank transfer. Bank details are available on request.

The Owners must be informed of any cancellations for whatever reason as soon as possible; for bookings cancelled by telephone written confirmation is required. The effective date of cancellation will be the first date that the cancellation instructions are received by The Owners.

For holidays cancelled with more than 28 days notice a full refund including the deposit will be given. For holidays cancelled with less than 28 days notice the deposit plus the full cost of the rental will be lost if a replacement booking can’t be found. If a replacement booking is found a 10% admin charge will be applied and a 90% refund given.

In the unlikely event of The Owners cancelling the reservation due to circumstances beyond their control, The Owners will provide a full refund of rental paid including any security deposit paid. Compensation will not be paid in addition to refunds however the owners will endeavour to offer a suitable range of dates for re booking. The Owners strongly recommend The Client to take out travel insurance.

Rentals commence, unless otherwise notified, at 3pm on the day of arrival and terminate at 11am on the day of departure. Any variations to these times must be by prior arrangement with The Owners at time of booking and will be detailed on your booking confirmation.

The Contract for a short-term holiday rental shall be made between The Client and The Owners of ‘The Wookey House’ (hereinafter also referred to as “The Owners” and “The Property”). The Wookey House is let as holiday accommodation and does not create a Landlord and Tenant relationship within the meaning of the Rent Acts and The Contract will be governed by UK Law. It will be entered into when the deposit or full payment is processed and The Owners issue the booking confirmation in writing. The Contract will be subject to all booking terms and conditions and it is The Client’s responsibility to see that all rules are adhered to.

The number of persons occupying the property must not exceed the number of persons stated on the booking confirmation without prior notice. The Owners reserve the right to refuse entry to the entire party if this condition is not observed.

The Client shall in all matters concerning The Property deal with The Owners. The Client shall take all reasonable and proper care of The Property and its surroundings including furniture, pictures, fittings and effects. The Client will leave them in the same state of repair and in the same clean and tidy condition at the end of the rental period as at the start. Any major breakages/damages caused directly by persons staying at the property should be notified to the owner and will be charged to the group leader at the owners’ discretion.

Considerate dog owners with well mannered dogs are welcome. Do not leave your dog(s) alone with free run of the property. Do keep your dog(s) under close control at all times for their own safety. Dogs do fall off cliffs and get stuck in holes, please don't let this happen to your pet. Do please be considerate to the building, furnishings, neighbours and your surroundings. Do not allow dogs on the furniture without using one of the blankets provided.

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